Customer Lifecycle & Loyalty

Win Back Churned Customers With Gifts That Reignite Relationships

Re-engagement campaigns that bring dormant customers back. Teams using our win-back kits see 28% reactivation rates and 3x higher response than email alone.
Start a Win-Back Campaign
Use Cases

When to Use This

Churned Customers

Re-engage customers who have cancelled or not renewed with a memorable touchpoint.

Dormant Accounts

Wake up accounts with declining usage before they become at-risk.

Lapsed Subscriptions

Bring back subscribers who let their subscription expire without cancelling.

Contract Non-Renewals

Make a compelling case for customers who chose not to renew.
Process

How This Works

  1. Discovery

    1-2 days

  2. Design

    3-5 days

  3. Production

    5-10 days

  4. QC

    1-2 days

  5. Delivery

    2-5 days

Deliverables

What We Handle

Personalized Win-Back Kits

Gifts tailored to each customer's history and relationship with your brand.
Learn more

Timing Automation

Trigger campaigns based on churn signals, usage drops, or anniversary dates.
Learn more

Segmentation Support

Different gift tiers based on customer value, churn reason, or win-back potential.
Learn more

Response Tracking

Know when gifts are delivered and track re-engagement back to your CRM.
Learn more
Results

Proof

28% Reactivation

Average win-back rate for gift campaigns

3x Response Rate

Compared to email-only outreach

$2.4M Recovered

Average ARR recovered per enterprise client
Learn more
Common Questions

Common Questions

6 questions

Standard production lead time is 2-3 weeks after artwork approval.

We understand the importance of deadlines, especially for events. We offer expedited services to ensure that your merchandise is ready when you need it, without delay. Rush orders can typically be completed in 7-10 business days.

Our swag boxes offer a high degree of customization. You can tailor every detail, from standard branding to unique touches like custom tissue paper, stickers, or seals. The packaging itself can be customized with printed exteriors/interiors, various sizes and shapes, and eco-friendly materials. We work closely with you to create a cohesive brand experience.

We pull data from your CRM to understand each customer's history, including products used, tenure, and churn reason. This lets us curate gifts that acknowledge the relationship and address their specific situation.
We typically see the best results 30 to 90 days post-churn. Too early feels desperate, too late and they have moved on. We can set up automated triggers based on your preferred timing windows.
Explore related programs: Renewal Expansion Programs, Pipeline Revival Winback, Vip Tier Loyalty Gifting. Each addresses different aspects of customer lifecycle loyalty with tailored merchandise solutions.